Repair and Warranty Information

Warranty

Parasail WorkShop wants you to be completely satisfied with your purchase. Upon receipt of your order, please be sure you inspect your merchandise for any defects or poor workmanship. If you are not satisfied with your purchase, we ask that you call Parasail WorkShop and arrange the return of your order within 15 days (unused) for replacement or refund, less original postage or shipping charges.

Parasail WorkShop strives to offer our clients the finest in Air and Water sports equipment. Any Warranties or Guarantees extended are those of the manufacturers of the various products and not the Guarantee or Warranty of Parasail WorkShop. The returns department retains full discretion on granting full or partial refund, exchanges or in store credits. Parasail WorkShop reserves the right to charge a 15% restocking fee on any unused merchandise returned.

     

Repair and Service Policy

Occasionally, our clients inadvertently damage (in normal use) their Inflatable water sleds or Parasailing Equipment. Once damage is discovered, DO NOT USE your product until you have notified Parasail WorkShop and arranged for inspection and repair if necessary.

First call Parasail WorkShop to determine the best authorized repair facility to return your damaged product to. If requested, our Repair Facility will notify you upon receipt of your damaged item and give you an estimate of the repair charges prior to repairing your Equipment. Parasail WorkShop will attempt to repair your equipment promptly. Parasailing equipment returned wet or extremely dirty, will cause delays in processing your repair so please thoroughly dry and clean your parasail prior to returning.

Also, please include inside the return carton your name, address and telephone contact number where you could be reached for questions on your return. Always buy insurance for any returned package to Parasail WorkShop in the event your shipping company damages or loses your package.

TEL: 972.250.6700
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